Electrical Service Engineer

Job Description

Receive and handle customer inquiries, warranty requests, and product complaints.
Develop service plans and allocate resources to resolve customer issues and repair equipment.
Troubleshoot and repair AGV (Automated Guided Vehicle) faults promptly and efficiently.
Prepare and implement AGV installation plans for new factories or customer demonstrations.
Perform repair and maintenance work in compliance with factory safety regulations.
Deliver repaired or warranty-serviced products back to customers.
Develop preventive maintenance schedules for AGVs at customer sites.
Monitor AGV operation, maintenance activities, fault records, and spare parts replacement at customer facilities.
Ensure all warranty and maintenance procedures are carried out in accordance with company standards.
Collaborate with the Production and Quality Control (QC) teams to improve product quality.
Support the Production team in manufacturing activities when required.
Prepare periodic reports and other reports as requested by management.

Bachelor’s or Associate’s degree in Electrical Engineering, Electrical & Electronics Engineering, Control Engineering, Automation, or a related field.
At least one year of experience in the electrical engineering field. Fresh graduates or candidates without experience are welcome and will receive training.
Good understanding of electrical systems related to AGVs.
Knowledge of preventive maintenance, servicing, and after-sales support processes.
Familiarity with factory safety regulations and procedures.
Basic English communication skills.
Proficient in Microsoft Office and general computer applications.
Good customer communication skills.
Strong planning and organizational skills.
Ability to work effectively both independently and as part of a team.
Proactive, confident, resilient, decisive, and energetic with a positive attitude.
High level of integrity and responsibility.
Results-oriented with a professional working style.
Professional appearance and demeanor.

Monthly salary ranging from VND 9,000,000 to VND 13,000,000 (negotiable based on qualifications and experience), plus a lunch allowance of VND 30,000/day.
Probation period: 60 days, receiving 85% of the base salary during probation.
Full participation in Social Insurance (SI), Health Insurance (HI), and paid annual leave in accordance with Vietnamese labor regulations.
Attractive benefits package including public holiday bonuses, project bonuses, 13th-month salary, and annual salary review (or exceptional review based on individual performance).
Annual company trips and team-building activities.
Opportunity to work in a young, dynamic, and professional environment with competitive compensation, continuous learning opportunities, and clear career development prospects.

CN2 Lot, Ngoc Hoi Industrial Cluster
Ngoc Hoi, Hanoi, Vietnam

Please send your CV to hcns@aubot.vn with the subject line:

[Full Name – Position Applied For]

Or contact us via Phone/Zalo: +84 988 563 845 (Ms. Lan Tran).

You may also apply directly by completing the application form available on this page.